Remote assistance application designed for professional technicians, featuring quick connection methods to both PCs, MAC OS systems, and mobile platforms
Apr 09, 2020 LogMeIn Rescue is an app that allows our technical support team to share screens and assist remotely by controlling the mouse and keyboard input. First, you will receive a link or a code to manually type into or Enter in the code, then hit the Start Download button. Dec 10, 2012 LogMeIn Rescue is a powerful, easy-to-use remote support solution. Now you can easily run this Windows only program on Mac with CrossOver Mac. Installing LogMeIn Host Software (Add a computer) Each computer you want to access must be running the LogMeIn host software. In a sense, the LogMeIn host software safely and securely 'opens the door' to a computer for a qualified remote user.
Aside from highly-trained experts, professional tech support companies require a reliable remote assistance application to serve its customers with promptitude and accuracy. LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices.
Tech support platform that targets Windows PCs, MAC OS, and mobile devices
The centerpiece of the LogMeIn Rescue package is the Technician Console, which manages all the support sessions, providing a rich-featured working environment for the tech support staff.
There are multiple connection methods a technician can use to request remote access to the customer. LogMeIn Rescue can generate a unique 6-digit code that the customer must enter at http://www.logmein123.com, or an URL that must be shared with the customer, either via email or any other means.
Alternatively, technicians can start a Rescue Lens session, sending the connection link via SMS and then providing support via a mobile platform on iOS, Android, or Blackberry devices.
Remote control sessions and detailed system information enquiries
Once the link is accessed on the remote workstation, the customer applet download is initiated, but not before asking for access permission and advising the customer not to authorize unsolicited remote sessions or disclose credit card information. The applet is used for chatting (predefined replies are available to the tech support team), file sharing, and remote control management, and is automatically removed at the end of the support session.
Support representatives can start remote viewing and control sessions, as well as request remote access to information about the target computer.
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The integrated File Manager displays a double-sided interface, providing instant access to the contents of the remote PC. Technicians can also reboot the remote workstation in both normal and safe mode, run scripts, and check information about the computer, including its software and hardware configuration, running processes and services, installed applications, users, installed drivers, startup items, and recent system events.
Offers technicians the tools they need to diagnose the remote system
All the information LogMeIn Rescue can provide technicians with the customer's consent can help the support team diagnose the system and find a solution to every problem customers face.
Furthermore, support channels of specialized technician groups can be created, and reports can be generated, which encourages team work and joint efforts to increase the customer satisfaction levels.
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LogMeIn Rescue was reviewed by Mihaela Teodorovici5.0/5
LIMITATIONS IN THE UNREGISTERED VERSION- 14-day trial
- For the local computers you will use to support remote PCs:
- Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL)
- For the remote devices that you will support:
- Windows 10, 8.1, 8, 7, Vista, Server 2008 & Server 2012 (all including 64-bit)
- Apple Macintosh OS X 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), 10.7 (Lion), 10.6 (Snow Leopard), 10.5 (Leopard) and 10.4 (Tiger)
- Broadband connectivity to the Internet (i.e. T1, cable modem, ISDN, or DSL)
- For the mobile devices that you will support:
- Rescue Lens: Android 4.1+ | iOS 7.0+
- Besides various minor fixes and improvements, this release of the Rescue website introduces the following new feature:
- Import Technicians from a File:
- By clicking Import technicians on the Rescue My Account page, Master Administrators can upload a CSV or JSON file to import technicians 'in bulk' to a selected Technician Group.
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Logmein Rescue For Mac
LogMeIn Rescue 7.12.3359
add to watchlistsend us an update- runs on:
- Windows 10 32/64 bit
Windows Server 2012
Windows 2008 32/64 bit
Windows 8 32/64 bit
Windows 7 32/64 bit
Windows Vista 32/64 bit - file size:
- 30.4 MB
- main category:
- Internet
- developer:
- visit homepage
Logmein Rescue For Mac Download
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